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Things to Know About Our Policies

Best rates are available by booking directly with the hotel, via our website, or by calling us at (504) 313-1577.

OUR Policies

 
 

Things to Know

  • Check-in: 3:00PM

  • Check-out: 11:00AM

  • At times, we have early check-ins and late check-outs. Just ask!

  • Store your luggage with us. No charge.

  • No smoking or pets

  • Street parking


Room Policies

Rates based on double occupancy. Each adult over two guests will be charged an additional $25 per person per night (with the exception of children under 12). Most rooms have a two-person max, unless noted otherwise.


Payment Policies

A credit card and card holders driver’s license and/or passport is required and must be physically present at time of check-in. 14.5% tax is added to daily rates. If you’re paying with someone else’s credit card, the cardholder must complete a credit card authorization form prior to your stay. Credit card(s) will be charged for one night’s stay and tax, seven days prior to arrival. Reservations during special events and holidays will be charged the full amount of the stay at the time of booking and are non-refundable. An additional $100 will be authorized at check-in for incidentals and will be refunded to card within two to five business days following check-out. Cash payments are not accepted.


Cancellation Policy

  • 7 days in advance by 3:00 pm CST — No Penalty

  • After 3:00 pm CST — First night room and taxes are non refundable

  • Upon check-in, the entire length of stay is collected and is non-refundable and non-adjustable.


Group policy

Group bookings are guaranteed by entering into a contract and the payment of a deposit to hold the rooms. Credit card and ID must match the reservation holder at check-in, or a credit authorization form must be submitted.